This refund policy outlines the terms and conditions for requesting and processing refunds for payments made through our platform. By using our website and making payments, you agree to comply with this refund policy.
Eligibility for Refunds:
- Payment Errors: If you experience a payment error, such as duplicate charges, overpayment, or incorrect billing, you may be eligible for a refund. Please contact our customer support team with the relevant details and supporting documentation for further assistance.
- Failed Transactions: In the event of a failed transaction where the payment was not successfully processed or completed, you may be eligible for a refund. However, we recommend contacting our customer support team first to resolve the issue and explore alternative solutions before requesting a refund.
Refund Request Process:
- Contact Customer Support: To request a refund, please reach out to our customer support team through the designated channels provided on our website. Provide them with the necessary details, including your payment information, transaction ID, and a description of the refund request.
- Supporting Documentation: In certain cases, supporting documentation may be required to process your refund request. This may include proof of payment, bank statements, or any other relevant evidence. Our customer support team will guide you on the specific requirements.
Refund Processing:
- Refund Method: Refunds will generally be processed through the same payment method used for the original transaction. However, depending on the circumstances, we may offer alternative refund methods, such as bank transfers or electronic payment systems.
- b) Processing Time: We strive to process refund requests in a timely manner. However, please note that the time it takes for the refund to be credited to your account may vary depending on the payment method and financial institution involved. However, in most of the cases, refund processing takes upto 5-7 days. We appreciate your patience during this process.
Non-Refundable Situations:
- Change of Mind: Refunds will not be issued for payments made due to a change of mind or for any services or products that have been fully or partially utilized.
- Service Fees: Convenience fees, transaction fees, or service charges associated with using our payment and billing platform are generally non-refundable.
- Disputed Transactions: If you have initiated a dispute or chargeback with your financial institution regarding a payment made through our platform, we reserve the right to withhold any refund until the dispute is resolved.